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Happy employee, happy corporation! Made possible through the services that Epicor HCM has to offer!
December 05, 2022

Happy employee, happy corporation! Made possible through the services that Epicor HCM has to offer!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor HCM

We use Epicor HCM solutions to enable an efficient employee experience and to increase productivity and performance. With this modern tool, we can reach employees in real-time and anywhere, and we can empower them to self-serve with OOB HR assistance. This also allows our users to set & manage their own goals, as well as to measure their achievements and improve satisfaction.
  • Allows our users to set and manage personal & career goals, and track their progress.
  • It improves efficiencies, productivity, and overall satisfaction of our employees, which ultimately drives better quality work.
  • This tool helped improve our ROI by utilizing best-practice programs to identify and match qualified talent with the company's ultimate goals.
  • Their support team can be challenging with delayed response time.
  • The front-end user presentation could use some updates; The visuals seem old and outdated.
  • The reporting doesn't cover some of the OOB requirements, so most of the time, the team members will need to be pulled in and develop custom queries to fit our needs.
  • Epicor HCM had a positive impact on our ROI by matching the right employees to specific roles based on their set of skills and competencies.
  • The tool positively impacted the performance and efficiencies throughout the different corporate departments.
  • It could have a negative impact on user satisfaction when it comes to support and response time.
I did not participate in business decision-making, but there were lots of positive factors that determined going with this solution. One of our company's factors was the price, which was reasonable for the umbrella of services. It was also easy to integrate with our software stack; it is a scalable and reliable solution.

Do you think Epicor HCM (discontinued) delivers good value for the price?

Yes

Are you happy with Epicor HCM (discontinued)'s feature set?

Yes

Did Epicor HCM (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Epicor HCM (discontinued) go as expected?

Yes

Would you buy Epicor HCM (discontinued) again?

Yes

We utilize Epicor for all of our HR needs, and we also use some other software under the brand's umbrella for back-end customer DB. The HCM is used internally to track employee skills, goals, and performance, time off, reporting, and self-service administration. Epicor HCM is supporting the business's overall growth and profitability. The interface is outdated and not intuitive at times; As a customer, I would love to see them investing in development and upgrades in their system.

Epicor HCM (discontinued) Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
9.0
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
9
9.8
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
7.0
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
9.2
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
7
Multiple review frequency
9
10.0
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10