Item: Epicor HCM (discontinued)
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use multiple modules of Epicor HCM such as core HRIS, performance, benefits, applicant tracking. The system is used by the whole organization through employee self-service (ESS) and manager self-service (MSS). Epicor HCM offers a lot of possibilities. Currently, it allows employees to see their own records, make changes to their personal information like address and direct deposit, see their performance reviews, apply internally for open positions and requests time off. The managers are using the system for approving time-off and making changes to employees' data. HR is the admin of the system and we're using it for performance, applicant tracking, reporting, leave of absence tracking.

Pros and Cons

Lots of room for configuration
The system is flexible and can be configured as needed
Have nice reporting capability

Epicor customer support is absolutely terrible. Unable to respect their committed delivery date.
The overall interface is very dated and not intuitive.
Alerts are limited

Return on Investment

In terms of ROI, we can say that Epicor HCM is meeting the needs but is really not perfect.

Alternatives Considered

I was not involved in the Epicor HCM selection. I cannot provide feedback on this topic.

Support Rating

The customer support is terrible. When we open cases, it takes weeks to get the development team to have the first look at the case. If development is required, their team commits on a delivery date and up to now—those dates were never respected. They don't do any follow up. Customer service is very bad. When we request an update on the development progress, nobody answers!

Key Insights

Do you think Epicor HCM (discontinued) delivers good value for the price?

Not sure

Are you happy with Epicor HCM (discontinued)'s feature set?

Yes

Did Epicor HCM (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epicor HCM (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Epicor HCM (discontinued) again?

Likelihood to Recommend

I would not recommend Epicor HCM principally because the customer support is terrible. When we open a case, it takes weeks to get development teams to have the first look at the case. If development is required, their team commits on an delivery date and up to now, that date was never respected. They don't do any follow up. Customer service is very bad.

Epicor HCM, not for customer support

Overall Satisfaction with Epicor HCM