Item: OneSpan Sign
Rating: 9
Author: Verified User

Overall Satisfaction with eSignLive

Use Cases and Deployment Scope

We have an online negotiation platform and eSign Live is used to obtain our clients' consent prior to them attempting to settle their legal disputes online. It is also a way to monitor the client base and obtain some information on our users. It finally serves as a security check and deters some fraudulent activity.

Pros and Cons

Pros

Customer service is excellent. They are very responsive.
The sales team was good as to pinpointing our needs and creating a custom-made product for us.
They consider each client as an important one. We started off as a startup and they didn't mind whether we were very successful or not. They treated us with respect from the get go.

Cons

I have heard that other companies have better APIs.
Sometimes, the signature process is slow.
At times, the signature process jams and your screen says that you probably lost your internet connection, which is annoying.

Return on Investment

It is too soon to tell. We have just launched and cannot crunch down proper figures related to this product.

Alternatives Considered

DocuSign and Adobe eSign services

I was told that the other services may have a better API but for our needs, the cheaper the better and eSign Live's prices could not be beat. I believe that DocuSign's similar product was roughly four times as much as what we are currently spending on eSign Live.

Likelihood to Recommend

eSignLive is well suited as they provide you with a custom-made product and the price cannot be beaten. I checked! They offer flexible payment plans that allow startups such as ourselves to obtain solid software for a decent price.

If I was running a very large company, I wonder if their technical staff would be sufficient to handle all of my needs. (This is all I can come up with!)

Comments

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Best Price for eSignatures!