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Esker has made communicating with customers so easy!
December 10, 2019

Esker has made communicating with customers so easy!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Esker

Esker is being used by our accounting team for collections management. We use it to help improve our accounts receivables and to communicate with customers easily. We send out automatic weekly statements to customers who have any past due invoices, which gets us on their radar without having to do anything! It is such a convenience.
  • Customer service.
  • Easy to use.
  • Cost.
  • Missing data.
  • DSO has decreased.
  • Reduced the number of 90+ days past due invoices.
We have a specific contact we reach out to with questions and problems, and they answer very quickly. If they don't know the answer, they forward to someone who does and it is always resolved.

Do you think Esker delivers good value for the price?

Yes

Are you happy with Esker's feature set?

Yes

Did Esker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Esker go as expected?

I wasn't involved with the implementation phase

Would you buy Esker again?

Yes

Esker allows us to send automated weekly reminders for any customers who have past due invoices. The customer can easily click into the email and view their account, print any invoices and even pay directly through the site. This process is very user-friendly and allows the customer to handle their account without us having to reach out for payment.