I <3 Blackbaud!
December 15, 2016

I <3 Blackbaud!

Jackie Armstrong Zimmerman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with eTapestry

It effectively keeps track of constituents. It also provides an integrated platform between the online and offline word, thus making constituent communications timely, accurate and up to date. Our fundraising department uses this product.

Pros

  • This software is very easy to use and it is also intuitive. There isn't much of a learning curve when it comes to this software, especially if you are used to more complicated CRMs.
  • The support line is always helpful and if the support specialist can't help you, they will find the answer...all the way up to the product engineers if necessary. The best part about working with Blackbaud is that the company truly believes in your mission; they are there to help you leverage technology to meet your missional goals.

Cons

  • The product is very linear. If you have multiple segments/complicated campaigns, I would not recommend this product.
eTap is a Blackbaud product, so it is similar to other Blackbaud products I have used.
For a small nonprofit, without many fundraising campaigns/constituent segments, I would recommend this product. If you need complicated reports and deep data dives, this is not an appropriate CRM.

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