A Wonderful (and Free!) Ticketing Platform
February 12, 2020

A Wonderful (and Free!) Ticketing Platform

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Eventbrite

Eventbrite is being used by the event planning arm of the college to facilitate an easier rsvp process for various events. It is able to gather the necessary information from attendees and put it all in an easy to manipulate spreadsheet. At the same time, attendees have a smooth sign-up process that looks and feels more professional than something like a Google form. It is able to send automatic confirmation emails, and can also issue tickets. I've found that this software saves us a tremendous amount of time while still having an elevated feel for the users.

Pros

  • Very professional looking -- makes your event feel well run.
  • Automates various messages, like confirmation emails and reminders.

Cons

  • It would be nice if Eventbrite had a demo function to show you just how detailed you can get. Some features can be difficult to locate, or even know that they exist.
  • Frees up staff time to focus on other aspects of the event.
  • Provides attendee lists and issues tickets to the audience, which makes the check-in process smoother.
I like Eventbrite better for a wide variety of reasons. For starters, it looks significantly more professional than Google Forms does. Additionally, there's a tremendous amount of capability to this software, and it comes at no cost to the business user (if you pass the fees on to attendees). I like the swift communication, the consistent updates on ticket sales, and the features that help better inform attendees so they're not contacting us as frequently. It's a significantly better experience for all involved and even helps with data management after the event is over.
I haven't yet needed to contact customer support, but the information provided next to the various features has been exceptionally helpful. This info is located just to the right of most options, and it provides answers to frequently asked questions. At this point, that information has been enough to keep me from having to contact anyone.

Do you think Eventbrite delivers good value for the price?

Yes

Are you happy with Eventbrite's feature set?

Yes

Did Eventbrite live up to sales and marketing promises?

Yes

Did implementation of Eventbrite go as expected?

Yes

Would you buy Eventbrite again?

Yes

Raiser's Edge NXT, Canva, Breezy HR
This software is very well suited for a variety of larger events, like lectures and performances. I have appreciated setting it up and allowing it to run around the clock for our participants, which ultimately provides a smoother experience. However, I probably wouldn't recommend it for events where you're expecting a smaller audience. It can take a while to set up exactly as you'd like, and it may not be worth the time if you're expecting 30 people or less (depending on how much info you're trying to gather, of course).

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