A Mixed Review on ExakTime
April 18, 2023

A Mixed Review on ExakTime

Luke Newton | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ExakTime

We use ExakTime to manage Time Clocking for our field employees. We use the ExakTime Mobile function so each employee clocks in and out on their own device. The service had an admittedly rocky start as the employees got used to using it, but now it is a very reliable tool to know exactly when and for how long an employee worked on a given day. We are just starting using the ExakTime system for Scheduling, and it is largely helpful, with the exception of a few strange gaps in the system. As of the writing of this review there is a on hour limit on how long before a shift an employee will be notified. This is not at all helpful. The ability to send shift notifications the night before is a necessity, as many employees drive an hour or more to a site, and they need more notice than 1 hour beforehand. Another feature we would like to see added is ability to assign Locations instead of employees to a Foreman's view set. The specific employees at a site changes often, so it is not practical to assign employees daily to the view set of each foreman. It would be much more helpful for the foreman to have anyone on their Site in their view site automatically.

Pros

  • Very straightforward time clock for employees
  • Accurate and reliable GPS Tracking for In and Out Punches
  • Very helpful reports for management use

Cons

  • Foreman/Superintendent View set Function is all but nonexistent
  • The Scheduling is missing a Warning/Notice for overlapping scheduled hours
  • Pre-shift notifications more than 60 minutes before Start of Shift is a necessity and needs to be implemented for the Scheduling to be all encompassing.
  • Less time spent on Payroll/Timecards
  • More accurate time tracking
  • Reliable GPS makes certain the employees are on site on time and for the full shift.
The Geolocation has proved immensely helpful for determining if our employees were on site when they were clocking in and out, and prevent sloppy recording of hours. It has made it far easier to manage the whole process of weekly payroll and employee time cards.
ExakTime is very intuitive and easy to use in some cases. From an ExakTime Mobile perspective, it is very simple and easy to use. The Clock In/Clock Out screen is intuitive and easy to learn. Similarly, the ExakTime Connect side is very smooth and simple for Time Card Detail viewing and Report usage, but it is sadly lacking in User Experience in Scheduling.

Do you think Arcoro HR delivers good value for the price?

Yes

Are you happy with Arcoro HR's feature set?

No

Did Arcoro HR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Arcoro HR go as expected?

Yes

Would you buy Arcoro HR again?

Yes

ExakTime gets a 6 for likelihood to recommend it because although it has been very helpful in the time recording and location management function, the scheduling function in very lacking, and the Support/Customer Service is minimal. If the new functions mentioned in previous questions are implemented, the system would be much more user-friendly, and I would probably bump my rating to 8 or 9.

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