Great for small business
October 21, 2025

Great for small business

Rebecca Cat Johnston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Control

Overall Satisfaction with Expensify

Our company uses Expensify for our Petty Cash spending. Multiple employees have cards, all drawing from the same bank account. It's handy to have a bigger spending limit per card, as well as the automatic receipt generation for several types of purchases. Also, the repeated reminders to upload the receipt for larger purchases are a lifesaver. We have several employees who have historically thought of receipts as unnecessary paperwork, leading to accounting hounding the employees for receipts or spending time asking vendors to email missing receipts. This has led to discontent between departments. Initially, adding the new system created an organic change in procedure requirements that employees could understand but not take personally. Now, Expensify automatically does the "hounding," so forgetful employees no longer have a person to be mad at. When a card is lost or compromised, the ability to turn off a card and order a new one is very smooth. While waiting for the physical card to arrive, it is nice to still be able to use the virtual card. Altogether, I would recommend Expensify, especially for smaller businesses where all the employees know each other.

Pros

  • Spending tracking
  • Reminders for receipts
  • Detailed spending reports
  • Smooth turn around for replacing lost cards

Cons

  • Once a batch is closed I cannot edit any information, or add a receipt
  • Once a card is locked, I cannot order a new card. Your AI chat suggests to lock a card first, then order a new one, which then requires unlocking the card. The order of opperations needs to be switched or allow for ordering a new card once an old card is locked (which also makes sense).
  • Adding an option to talk to a person when openining Concierge. The AI is really good, but is still limited.
  • Employees know we are able to see their spending in nearly real time - reducing questionable/vague purchases.
  • Accounting labor has gone way down, in reconciliation, fixing coding errors and in hunting down receipts.
  • General employee labor has gone down as cards are no longer being rejected at the register, and spending limits are higher.
Expensify is user-friendly, intuitive, and has crystal clear instructions for all users. The help desk, both humans and their AI named "concierge," are informed and eager to help.

Do you think Expensify delivers good value for the price?

Yes

Are you happy with Expensify's feature set?

Yes

Did Expensify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Expensify go as expected?

Yes

Would you buy Expensify again?

Yes

I think it's really good for small businesses. At least in the way we use it. It's very good for keeping an eye on employee spending in nearly real time. I'm not sure how it works for larger companies when there is a larger number of people to keep track of.

Expensify Feature Ratings

Employee Expense Reporting
9
Corporate Card Reconciliation
9
Customizable Approval Policies
9
Financial Document Management
9
Payment Status Tracking
9
Payment Audit Trail
9
Duplicate Bill Detection
9
Advanced OCR
9
Electronic Funds Transfer
9

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