Overall Satisfaction with Bloomreach Engagement (formerly Exponea)
Most of the time we have been using Bloomreach Engagement as
- CDP/CRM for getting the 360 user profile by merging by tracking their behaviour - sessions across devices and platforms (web, mobile) and merging all their data in regards to their identifications - email, phone, push_tokens, etc
- Marketing Automation for the omnichannel campaign management => creating and optimising triggers, auto sequences (or welcome series), promos on the industrial.
- Personalisation and Conversion optimisation platform to make UX more relevant and run multiple A/B tests to improve current campaigns, channel mix, communication frequency and offer management.
- Tracking and Analytics for improving the product perception and user experience across various user journey stages
- Feedback collection for running surveys, NPS, CSAT, etc to make our product better and more suitable for our user requirements and our communication and customer service more tailored to the user preferences
- user scoring according to their product usage and behaviour (dynamic segmentation)
- user distribution among account managers (according to their static attributes and calculated score)
- cashback and other personalised offer generation and distribution
- Real-time tracking: it is so easy to set up ubiquitous triggers that would react to user actions both encouraging them to increase conversions and send the notifications to the dedicated teams to rapidly follow up on them.
- Easy to use UI: their intuitive platform interface really helps with quick onboarding of the new campaign operators and helps create and run CRM campaigns on an industrial scale.
- Features: webhooks, a/b testing, personalisation, use of jinja, web-layers, in-apps, surveys, tag manager, experiments, predictions, etc - they really have a lot of useful features in one platform
- In-app messages are not on a par with web layers, they have much more limited functionality. considering the fact that more and more users prefer to use mobile apps instead of web browsing.
- Catalogues are in the need of updating. They are much slower, their updates cannot be used as triggers. and they can be a nuisance when you set them up.
- Only one fcm key per project, so if you have a few mobile apps then you have to create a few projects: each app per project which is not very covenient.
- No support of encryption, for instance AES encryption is not supported. although sha256 and alike are supported.
- Bloomreach Engagement helped us significantly increase the net positive effect from CRM campaigns. that value had grown by 6 times in May from January. The use of this platform really made a solid impact for us and helped us grow 3-5x times since we have implemented it.
- Bloomreach Engagement enabled us to test our hypothesizes and that way evaluate the net effect/value of the new types of campaigns and channels.
- We still have plans to optimise our CPA for each source however Bloomreach Engagement really made it easy for us to automate/optimise retargeting.
When I was selecting the platform that would replace our own platform we were also considering Optimove and Airship. however, we selected Bloomreach Engagement because it was better in terms of pricing, we managed to get the best quote from Bloomreach. Their feature set was bigger and more suitable for us.
For instance, we could not select Optimove because they could not match our requirement to process more than 2000 requests per second - and we need to send a lot of triggers according to the user behaviour and interaction with our platform. We could not select Airship because they did not have at that time the Customer Journey builders or Scenario builders. Optimove also does not have it and we need it to run complex campaigns that would require a few steps and splits.
For instance, we could not select Optimove because they could not match our requirement to process more than 2000 requests per second - and we need to send a lot of triggers according to the user behaviour and interaction with our platform. We could not select Airship because they did not have at that time the Customer Journey builders or Scenario builders. Optimove also does not have it and we need it to run complex campaigns that would require a few steps and splits.
We have completed the MVP stage within less than 8 weeks, but I believe we could have made it even faster if we were a bit more prepared and allocated the dedicated Dev team on our side. Me personally should have been more proactive in terms of getting more involvement from our dedicated consultant.
The list of detailed requirements certainly helps as well. We did not have the onboarding as the platform is very user-friendly and easy to use.
The list of detailed requirements certainly helps as well. We did not have the onboarding as the platform is very user-friendly and easy to use.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Yes
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
Yes
Would you buy Bloomreach Commerce Experience Cloud again?
Yes