Intuitive tool that covers most of your CRM needs
April 06, 2021
Intuitive tool that covers most of your CRM needs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Engagement (formerly Exponea)
We use Bloomreach Engagement as our CRM analysis and an internal & external communication tool. More than 90% of usage is for marketing purposes, mainly customer data analysis, creating email scenarios & sending personalized emails, creating popups the website, A/B testing, but you can also keep the stakeholders updated via internal newsletters.
- Intuitive.
- Flexible.
- Access to BigQuery.
- Good support.
- It is difficult to send audiences to some of marketing tools.
- Hard to use aggregated data from several domains.
- Increased revenue.
- Lowered CPA by getting more email consents.
- Added personalization level to the marketing activities.
When I started to work in the company we already decided to use Bloomreach Engagement.
3 months.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Yes
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
Yes
Would you buy Bloomreach Commerce Experience Cloud again?
Yes