A Trustworthy Service Excelling in Quick Alerts

We currently use it to help notify customers who have opted into our "customer alerts" about returning textbook rentals, reminders to begin purchasing their textbooks, or alerts about our textbook buyback season opening up. We began using it as a means to more effectively alert the customer about returning rented merchandise. It has become an integral part of our seasonal operations. Since we are an online-based store, we lack the physical presence for our customer base, so digital media such as texting is key to providing messages and alerts.

We did a quick search on texting services and found EZ Texting to have the most robust, yet simple solutions. We have never had major problems using the service, and the few times we needed customer support to help us navigate certain signs in issues. they were prompt and polite.

Without a background in coding and secure delivery platforms, EZ Texting provided a simple way to navigate this challenge for any layman. It should be noted that any organization using this must maintain their own security protocols on their customer data, but as far as EZ Texting's own security goes, they have been trustworthy.

We have yet to really use this feature as it tends to eat up memory. We tend to find that customers needing this service from our end are more likely to engage with quick messages. We would like to experiment more with graphical services, however other factors such as a customer's phone's processing power needs to be taken into consideration.

We have not yet tried this feature. We tend to keep messages short to better engage with our customer's quick attention spans, however, I would imagine keywording may work in the same vein. Putting emphasis on dates along with key phrases such as "Rental Return" should motivate customers to act on their interests rather quickly.