A Trustworthy Service Excelling in Quick Alerts
February 20, 2020

A Trustworthy Service Excelling in Quick Alerts

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

We currently use it to help notify customers who have opted into our "customer alerts" about returning textbook rentals, reminders to begin purchasing their textbooks, or alerts about our textbook buyback season opening up. We began using it as a means to more effectively alert the customer about returning rented merchandise. It has become an integral part of our seasonal operations. Since we are an online-based store, we lack the physical presence for our customer base, so digital media such as texting is key to providing messages and alerts.

Pros

  • Alerting customers en masse.
  • Providing feedback on customers wishing to opt out of future messages.

Cons

  • Adding room for images would be nice
  • Providing direct links to sites without "copy and paste" in messages.
  • Rental return reminders help to prevent us from spending on restocking to replace non-returned items.
  • This also maintains good will with customers to preserve customer retention.
We did a quick search on texting services and found EZ Texting to have the most robust, yet simple solutions. We have never had major problems using the service, and the few times we needed customer support to help us navigate certain signs in issues. they were prompt and polite.
Without a background in coding and secure delivery platforms, EZ Texting provided a simple way to navigate this challenge for any layman. It should be noted that any organization using this must maintain their own security protocols on their customer data, but as far as EZ Texting's own security goes, they have been trustworthy.
We have yet to have any major issues that customer support was unable to resolve quickly whether it was by phone call or email. Their billing is intuitive and their data security is trustworthy. They are very much worth the recommendation to anyone needing a fast and secure text messaging service.
We have yet to really use this feature as it tends to eat up memory. We tend to find that customers needing this service from our end are more likely to engage with quick messages. We would like to experiment more with graphical services, however other factors such as a customer's phone's processing power needs to be taken into consideration.
We have not yet tried this feature. We tend to keep messages short to better engage with our customer's quick attention spans, however, I would imagine keywording may work in the same vein. Putting emphasis on dates along with key phrases such as "Rental Return" should motivate customers to act on their interests rather quickly.
It is best used for scenarios where quick messages and alerts may be preferred such as reminders and notices. However, it may not have the best use for areas where large images and graphics may be needed. It is best to save flyers and image-based media for emails and social media, however, EZ Text excels in the quick message department or for clientele that are less engaged with broader social media and emails (quick thinkers and zennials report the most feedback to us).

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