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EZ Texting Works
March 14, 2022

EZ Texting Works

Elizabeth Eysink | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

We use Keywords on community signage for the developments we are advertising for. Consumers text the keyword to the number on a sign to find out about a home or the community. We also use it for realtor events to text event reminders to realtors who RSVP'd to an event.
  • Keywords
  • Reporting
  • Texting
  • Batch clients, I have to have four accounts to keep things separate
  • It serves its purpose
  • We don't measure, except the number of incoming texts
It's easy to use.
Yes, it was easy to set up WHEN you could actually call in and speak to someone. Now, in my experience, it's almost impossible to speak to a rep.
None

Do you think EZ Texting delivers good value for the price?

Yes

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

ADVANTAGE, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Callbox Inc.
It's easy, and the way we use Keywords for signage is awesome.

Using EZ Texting

1 - Just me, I handle all our accounts.
4 - 1- Realtor events
1- Community map
1- Available homes
1- Lots of keywords for home info and overall info
  • Event texting
  • Keyword
  • Reporting
  • Keywords on homes for sale signage
  • Event RSVP reminders
  • Community map
  • Available homes
Have to have it—no time to shop around.

Evaluating EZ Texting and Competitors

EZ Texting Implementation

EZ Texting Support

I used to be able to call and get a live person. They were so nice and helpful. Now, in my experience, no one answers, and chat is a pain.
ProsCons
Knowledgeable team
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
Slow Initial Response
Hire more support. Chat is not good.
Yes - Reporting by selected dates, it's not there and should be.
I don't work with CallFIre. I use EZ Texting and CallBox.

Using EZ Texting

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Texting
  • Update keyword links
  • Contacts
  • Reporting