Great Back-End Tool!
April 28, 2022

Great Back-End Tool!

Samantha Huskey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Facebook Business Manager (formerly Pages Manager)

I use Facebook Business Manager to organize, keep up to date and improve about 15 various clients' pages and their multiple locations. It's an important tool to be able to categorize each client and their locations and know exactly where they each stand in terms of needing improvements. It's also a helpful tool to be able to add other users so that the clients themselves can gain access too.

Pros

  • Organizes pages on the back end well.
  • Has lots of features when it comes to notifications.
  • Easy to access and add other users.

Cons

  • Customer support does not respond to requests.
  • Gaining access to a page when it isn't claimed yet is way to difficult.
  • The updates and constant changes being made without a heads up is annoying.
  • Easier customer engagement online.
  • Organizing all of the locations for Facebook Ads is a huge benefit.
  • Access to a larger online community.
Facebook is a well-known platform that has to be utilized. It allows us to reach so many new customers and potential patients for our clients. As well as allows us to interact with them consistently and keep them informed or advertise to a new niche of people. The best part about Facebook Business Manager is its usability and reach!

Do you think Meta Business Manager delivers good value for the price?

Yes

Are you happy with Meta Business Manager's feature set?

Yes

Did Meta Business Manager live up to sales and marketing promises?

Yes

Did implementation of Meta Business Manager go as expected?

Yes

Would you buy Meta Business Manager again?

Yes

I give Facebook Business Manager this rating because how I am able to edit and customize each client location page easily and can add users as needed without any hoops to jump through. I also appreciate the about of reach that Facebook has, so having a tool like this that's easy to use and can be in control of the backed of what people see is so important.
It is very difficult to get a helpful response from their customer support team. It's already difficult to get in touch with them through email, so not getting a response can be frustrating. I understand that they receive a high volume of requests and questions, but I feel like they should be filtered and responded to.
Facebook Business Manager is a great organizational tool that allows us to keep each access to each client and their locations under one platform. I appreciate how we can customize each page very easily and when we make edits they are accepted fairly quickly, which allows us to do our job effectively.

Meta Business Manager Feature Ratings

7.0
Boolean keyword searches
7
Filtering out noise/spam
6
Sentiment analysis
7
Broad channel coverage
8
8.3
Content planning and scheduling
9
Audience targeting
9
Content optimization
8
Workflow management
7
8.3
Automated routing and prioritization
7
Customer interaction histories
9
Bulk actions
9
8.8
Lead generation
8
Content marketing
10
Paid media management
8
Campaigns and promotions
9
8.3
Facebook
9
LinkedIn
8
Instagram
8
8.7
Campaign success analytics
9
Real-time tracking
9
Competitor analysis
8
8.0
Role-based user permissions & privileges
8
Mobile access
8

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