FINtastic
January 31, 2026
FINtastic
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin by Intercom
We use Fin by Intercom in handling client concerns initially before a live agent handles them. Fin by Intercom takes off a huge chunk of conversations that our agents are handling. Also before these conversations get transferred to a live agent, Fin by Intercom had already deducted the root cause of the issue and only minimal intervention is required from the agents. Fin by Intercom is especially helpful when it comes to product knowledge wherein we just have to feed Fin by Intercom details and it will seamlessly digest everything.
Pros
- Fin Guidance - This is amazing. We can just add text-based instructions instead of coding it.
- Fin Topics Explorer - Easy to track volume of topics
- Fin Optimize - Easy to spot what needs to be refined based on the conversations handled by Fin
Cons
- Fin Guidance - It would be great if you could increase the limit as Fin can only ingest 100 guidance.
- Fin Procedures - It would be great if we can have a webinar for this
- Customer satisfaction
- Reduced response and resolution times
- Less human error
- Ease of use
We use a couple of integrations like Jam and Jira. It works well mostly if we add Jam on the workflow as it allows client to do screen recording first before the concern reaches a live support.
Ease of use and very attentive support. Also, the AI is really really good with Fin by Intercom. You guys are just simply the best in the industry.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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