Five9 is a great overall solution for quick deployments
March 03, 2020

Five9 is a great overall solution for quick deployments

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Inbound

Modules Used

  • Five9 Dialers
  • Five9 IVR

Overall Satisfaction with Five9

Five9 has provided a quick deployment and simple commercial model to plan and execute with support, assistance, and experience.

Pros

  • Easy deployment.
  • It's web-based.
  • It's flexible.

Cons

  • It's not good with local contingencies.
  • No local service.
  • High overall cost.
  • Offers flexible usage.
  • Local infrastructure.
We recommend Five9, with 2 major reasons: Its flexibility on contract terms and base contacts are less restrictive.
It could be improved and be more regional-oriented on requirements. At this time, it is very US-oriented, which isn't sensible to some particularities for the LATAM region.

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

Yes

Would you buy Five9 again?

Yes

A great solution, with great potential that needs some work on compliance for the regular users and requirements on information from the "legacy metrics", that could be more flexible to get less impact from the operational perspective.

Five9 Feature Ratings

Comments

More Reviews of Five9