We Recommend Fonality
September 12, 2016

We Recommend Fonality

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with Fonality

We are currently using a hybrid solution with an onsite server. We have 3 different auto attendants. We have it connected using a PRI and VOIP SIP Truncks. 20+ phones are connected from outside of the office. The HUD Mobile and HUD Web keeps all users' communication in one place. The voice quality is crisp and what you want. Our old phone system (AltiGen) had terrible sound quality.
  • Sound Quality. Believe me this is its best strength.
  • HUD puts all communication under one app (chat and voice). Once you have this feature it's hard to go somewhere else.
  • There are lots of setup options to make it fit your company's and customers' needs.
  • Would like to see free web conferencing integration. But this may be a dream.
  • Would like the capitcha to be removed from the login [screen], at least for the administration [team].
  • Would like more constant system updates. Lets face it there are bugs and security holes. System updates lets the consumer know that they are always protected and retains the feeling that their system will always be supported.
  • Lowered downtime and maintenance required compared to our old phone system.
  • The startup or on-boarding was rough in the beginning as the phone system doesn't include a good firewall against SIP attacks. It took a while to configure the recommend Cisco router rv320 rules.
  • It's been a very dependable system once configured.
  • Altigen
Altigen became a very expensive system and used very old hardware/software. We wanted more features and a system that could closely be like the Altigen. That's how we found Fonality.
For small business that have an old phone system I would always recommend to upgrade to this system. If they don't have a phone system I would recommend the hosted solution.

NetFortris Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Mobile app for iOS
Mobile app for Android