Fonality is a truly dialed in phone system.
September 13, 2016
Fonality is a truly dialed in phone system.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
We use Fonality across our entire enterprise. It allows our offices across the United States to call each using four digit dialing, it reduced our monthly cost for telecommunications, and allowed our staff to connect more easily. In particular the chat feature built into the HUD software allows our staff to text one another quick messages and reduce the amount of time the team needs to be on the phone. That paired with Find Me Follow Me, allows our staff to always be in touch wherever work takes them.
Pros
- HUD chat allows our team to text one another while in the office.
- Online status lets someone see if a team member is at their desk before calling them so if they see them offline they can call their cell phone or send an email.
- Voicemails are recorded and sent via email saving our team the time of having to call in to check voicemail.
Cons
- The VoIP system uses your office Internet connection which occasionally can lead to distorted or dropped calls. Since we upgraded our Internet service that has become rare.
- HUDWeb is still in the early stages and it has required some training for our staff and a few things could be easier to use or find but that will come in time.
- Fonality has saved us money on our monthly fees.
- It has allowed us to spend more time on other things instead of baby sitting phone systems.
- It has made our staff more efficient in their jobs.
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