Fonality consolidates multiple apps into one and saves us money
September 09, 2016

Fonality consolidates multiple apps into one and saves us money

Peter Mello | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Our entire organization uses Fonality. We have remote users and use Fonality to communicate via extensions rather than calling their phone or them calling the main number as we did previously. We use the Chat module extensively and it has replaced the product we used previously. The conference line has been a tremendous benefit to us and linking that with an outside line makes it easy for us to get on calls with others outside the company. We also use the video conferencing feature (Zoom) and that has replaced another product that we used. We were always contending with each other to reserve the conference line we had before and now we each have our own.

One of the features we hope to see is the ability to setup a call and have it repeat over some period of time.
  • Chat
  • Video Conferencing
  • Conference Calling
  • Repeat occurrences with Zoom
  • Do not display "missed call" to those that didn't pickup the call when a call comes in through the Blast group
  • Our phone rings less often with calls from employees outside the company
  • We no longer have contention for the single video conferencing line we used to have
We didn't evaluate any other products. We read the reviews and also got positive feedback from a friend of an employee who installed it for a customer
1. Remote users
2. Conference calling
3. Chat is great but could be improved to match features in other chat products

NetFortris Feature Ratings

Call reports
Not Rated
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Audio conferencing
Mobile app for iOS
Not Rated
Mobile app for Android