Fonality for a growing company
August 31, 2016

Fonality for a growing company

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality was used for the business as it grew from 30 to 100 employees as a backbone phone system.
  • Ease of use.
  • Flexibility of device usage.
  • Quick response to support questions.
  • Service issues are not always resolved on the first call.
  • Outages although brief occurred at least monthly.
  • The instability of the platform as we grew led us to replace it with another UC system.
  • As a small company when we started with Fonality, the low capital expenditure (CapEx) requirements were budget friendly.
Small offices with low call volumes would be ideal uses for Fonality.

NetFortris Feature Ratings

Hosted PBX
4
Multi-level Interactive Voice Response (IVR)
6
Call reports
5
Directory of employee names
4
Answering rules
5
Call recording
7
Audio conferencing
3