Item: NetFortris
Rating: 6
Author: Verified User

Overall Satisfaction with Fonality

Use Cases and Deployment Scope

We use Fonality's hybrid hosted PBX solution. It is mostly used in one central location for all users.

Pros and Cons

Pros

Easy web management interface.
Easy to update through web interface.
Easy to customize.
Good reporting.

Cons

Quality of support is inconsistent. Sometimes they are extremely helpful, sometimes they will tell you something can't be done and you just have to talk to a different support rep.
Getting a responsive account manager can be difficult. I had to go through 3 or 4 to get one who supports us well.
Sometimes you need to push them to get them to do what they say they are going to do. Get all communication in writing.

Return on Investment

Overall it's cheaper than any completely hosted solution we've seen and because it's PRI the quality is very good. You'll most likely save money if you previously had to pay a phone tech to move phones, configure settings etc.

Alternatives Considered

The hybrid hosted solution is much cheaper than most completely hosted solutions such as nextiva or 8x8.

It is very affordable, especially if you can do the implementation yourself. Ongoing costs are low depending on how often you replace your server and what type of backup you want to have. Overall, the server and the service have been very reliable. Support is the weakest link which we generally only need to use when migrating to a new server. The system is intuitive to manage as far as PBX systems go.

NetFortris Feature Ratings

Comments

Please log in to join the conversation

Reliable affordable PBX service - support is hit or miss.

Overall Satisfaction with Fonality

Use Cases and Deployment Scope

Pros and Cons

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Likelihood to Recommend

NetFortris Feature Ratings

Comments

More Reviews of NetFortris

NetFortris