Reliable affordable PBX service - support is hit or miss.
August 29, 2016
Reliable affordable PBX service - support is hit or miss.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
We use Fonality's hybrid hosted PBX solution. It is mostly used in one central location for all users.
- Easy web management interface.
- Easy to update through web interface.
- Easy to customize.
- Good reporting.
- Quality of support is inconsistent. Sometimes they are extremely helpful, sometimes they will tell you something can't be done and you just have to talk to a different support rep.
- Getting a responsive account manager can be difficult. I had to go through 3 or 4 to get one who supports us well.
- Sometimes you need to push them to get them to do what they say they are going to do. Get all communication in writing.
- Overall it's cheaper than any completely hosted solution we've seen and because it's PRI the quality is very good. You'll most likely save money if you previously had to pay a phone tech to move phones, configure settings etc.
The hybrid hosted solution is much cheaper than most completely hosted solutions such as nextiva or 8x8.