Fonality review
September 09, 2016
Fonality review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
We use Fonality as our "office" phone. We have users working from home in the US and in an office building in Manila. Fonality is also the backup phone system for our inbound / outbound call center.
- Good solution for international office phone system.
- Works well with Polycom SIP phones.
- Highly configurable for users, roles, queues, messages, recordings, etc.
- HUDWeb goes down with some frequency.
- Technical support tends to take hours for an initial response to a ticket, and often the response is along the lines of "send us your user credentials so we can check it out". The reality often is that by the time they responded the system was back up but during the instance our entire organization was unable to communicate effectively, other than via email.
- Issue root cause and preventative action plans are not provided to clients (to my knowledge).
- Fonality's hosted solution provides a good value as our international office phone system
- For most users, they utilize HUDWeb as a soft phone so deployment takes about 5 minutes
For office phone purposes, we have not considered an alternative to Fonality. Fonality was originally suggested to us by a business partner and we have stayed with this platform for 5+ years.