Phone everyone with Fonality
September 08, 2016

Phone everyone with Fonality

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is our phone system. It makes calls of all sorts simple, links into the computer, forwards to cell phones, everything you can want; except their iOS app is nonfunctional. Work at home? Check. Office? Check. On vacation? Check. Keep your cell number private, because with Fonality you can use the HUD to dial, it calls your cell, then rings out so your clients see only the number for your business, which is probably the one they have in their phone anyway.
  • The HUD feature, so you can see who is on what lines, what numbers they are talking to, and chat within the system, even if you are physically far apart, is very useful.
  • Allowing calls to transfer between not only your lines, but cell phones of the users, and to call out with the system while out of the office by using your cell with the system is amazing.
  • Calls are clearer than standard landlines. There is also a lot of room to set up the system how you want, even down to the hold music.
  • iOS app could be useful.
  • Not having to dial area codes would be nice.
  • Adding a digital fax system would make having one phone company possible.
  • It has given me a low cost system that sounds expensive to the other side.
This offered more for less money.
Very well suited for businesses of all kinds. I guess you could use it at home, but I don't know that I would bother, as cell phones have become so predominate for personal use. That said, I have a line at my house to facilitate working at home when at home.

NetFortris Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Audio conferencing
10
Mobile app for iOS
1
Mobile app for Android
Not Rated