Forcepoint DLP is a robust enterprise solution for the financial sector.
December 20, 2019

Forcepoint DLP is a robust enterprise solution for the financial sector.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Forcepoint Data Loss Prevention

Forcepoint Data Loss Prevention is used across the organization. As a financial institution it is imperative that we take steps to insure customer data and ensure that when sensitive data leaves the organization it is done in a secure manner for sound business purposes. Forcepoint DLP is one of the tools we use to flag attachments and messages that may contain customer PII or proprietary information. Mistakes happen, so educating users is not an adequate preventive control.
  • Provisioning canned policies such as PII, PCI and PHI data detection.
  • Ability to detect sensitive data in compressed (zipped) attachments.
  • Inability to OCR and detect PII delivered as a screenshot or image file.
  • Lacking ability to alert when compressed file is password protected.
  • The exchange of financial documents with customers creates extreme risk as data loss could result in financial and reputation damage to the customer. The cost of deploying Forcepoint is fractions of pennies compared to the potential financial impact of data loss.
  • There is some administrative overhead associated as false positives are inevitable, requiring a manual review and a potential loss of productivity.
Sorry to be the bearer of bad news but Proofpoint has proven to be a superior product. In our experience Proofpoint has fewer false positives and more out-of-the-box pattern detections requiring less customization. However, there is still a value in having more than one DLP layer as no one product is perfect.
Not good. We have not had a good support experience with Forcepoint overall. When we open a ticket, it is usually as a last resort because our expectations are low that a resolution will be found quickly. As an example, we had a production issue that required support escalation. The Forcepoint engineer provided a webex session to review the status then proceeded to send KB articles for us to review and implement on our own. If the recommendation is for us to read and test out solutions on our own, then we could have just used Google.

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Google Drive allows a user to browse locally using an applet that resembles Windows Explorer. In this scenario, Forcepoint Data Loss Prevention is unable to enforce restrictions. Therefore, the only preventive control is to block Google Drive entirely, which reduces access to cloud storage solutions.