Highly recommend, if you can convince your bookkeeper & accountant to use it
September 26, 2024

Highly recommend, if you can convince your bookkeeper & accountant to use it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FreshBooks

We used FreshBooks exclusively for invoicing for 4 years. It allowed us to partially automate our invoicing process and do a much better job of tracking client invoices. Prior to using FreshBooks, we were invoicing our clients manually, with no way of taking payments online, or via PayPal. Our invoices were scattered and disorganized, with no central way to keep track of them.

Once we started using FreshBooks, our invoice aging reduced dramatically; what took 60-90 days to receive payment (with multiple manual reminders sent) reduced to under 30, almost immediately.

Pros

  • Invoice Tracking
  • Automated invoice reminders
  • Stripe payment processing connectivity

Cons

  • Market share
  • Reduced average unpaid invoice age from 90+ days to less than 30
FreshBook's interface is clean and intuitive. It is superior to QuickBooks in every possible way, including support.
QuickBooks' interface is clunky, confusing, and slow. QuickBooks support is worse than if there were no support at all. FreshBooks' UI is clean, intuitive, and even when changes are rolled out, easy to quickly learn. Their support is second to none and never disappointed us.

Do you think FreshBooks delivers good value for the price?

Yes

Are you happy with FreshBooks's feature set?

Yes

Did FreshBooks live up to sales and marketing promises?

Yes

Did implementation of FreshBooks go as expected?

Yes

Would you buy FreshBooks again?

Yes

FreshBooks is perfect for solopreneurs or very small shops where all administrative work is handled in-house. I wish I could go back in time and set up FreshBooks from the beginning of my company's life, because it would have helped us to analyze data in a much more complete way.

FreshBooks Feature Ratings

Accounts payable
5
Accounts receivable
10
Expense management
5
Time tracking
5
Regulations compliance
5
Pricing
10
Order entry
10
Credit card processing
10
Dashboards
10
Standard reports
10
API for custom integration
10
Plug-ins
10
Role-based user permissions
10

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