Freshdesk Messaging Review
Updated October 01, 2021

Freshdesk Messaging Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)

We use Freshchat to reply to the rider, check rider and order details.
  • MiniOneVU
  • Saved/Canned responses
  • Integration with Playvox
  • Response time
  • Time accuracy. while texting.
  • Heavy load application.
  • Turns PC into a heating machine
  • Integration with other tools
  • Freshdesk ticket generation procedure
  • Tracking chats in same thread
  • If makes work efficent
  • Used friendly
  • Flow monitoring time wise
Its easy to use and its very friendly. It requires very less time to train staff on it. Easy to track work and manage work on it. It is integrated with other tools which we can use use to chats done by the agents for their audit purposes. Loved working on it.

Do you think Freshdesk Messaging (Formerly Freshchat) delivers good value for the price?

Yes

Are you happy with Freshdesk Messaging (Formerly Freshchat)'s feature set?

Yes

Did Freshdesk Messaging (Formerly Freshchat) live up to sales and marketing promises?

Yes

Did implementation of Freshdesk Messaging (Formerly Freshchat) go as expected?

Yes

Would you buy Freshdesk Messaging (Formerly Freshchat) again?

Yes

Its great and better then zendesk and zopim.