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Freshdesk is a lot of bang for your buck.
September 22, 2017

Freshdesk is a lot of bang for your buck.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Blossom

Overall Satisfaction with Freshdesk

We use Freshdesk to log product feedback and support, we have multiple analysts and stakeholders that monitor it for support tickets and product feedback. It is an easy-to-use, effective tool. Notifications and setup work very well and it has a lot of flexibility. You can start small for free, and as you grow the costs are reasonable for a small and growing company.
  • Configuration is easy and works well to create different groups and workflows.
  • Notifications are excellent.
  • In-app navigation works well for novice to advanced users.
  • Cleanup of old tickets, we have an issue with buildup of older issues that haven't been closed.
  • Better Integration with CRM tools. It's pretty basic.
  • Compared to other more expensive solutions, Freshdesk has a very solid ROI. You get a lot for very little $$ really.
We chose Freshdesk as a combination of features, flexibility and usability vs. cost.
100 to 500 per week
We do not use Freshdeck for publishing. I have played around with it and it seems decent though.
Workflow, task assignment and response routing are excellent. Creation and maintenance of groups for these purposes is good.
Spam flagging is there, but not sure how effective it is. We still get quite a bit of spam into the support email channel.
We do not use Freshdesk for this.
Freshdesk is excellent for handling incoming support and feedback and coordinating response amongst a team at a reasonable price. You get a lot of bang for your buck.