Overall Satisfaction with Freshdesk
We use Freshdesk as our customer service portal. We use it to manage support tickets, and to make sure all customer issues are taken care of.
- Good UI - Freshdesk is very clean and easy to use.
- Lots of features that are really useful.
- A free plan is really nice to have.
- It can be hard to find a setting.
- Need to upgrade for a custom domain.
- Poor documentation.
- Freshdesk has made customer service easier.
- It hasn't cost us anything.
Fewer than 100 per week