Easy communication for clients and employees!!
April 23, 2020

Easy communication for clients and employees!!

Brittany Schwarz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Freshdesk

Every department uses Freshdesk - we have different groups and within them are the different representatives within those departments. We use this to allow customers to create tickets, and we are able to move and assign them between departments easily. We can communicate to clients and internally within each ticket. You can attach files and track work flow transitions.
  • Assign to different individuals internally.
  • Add multiple recipients to receive tickets.
  • Track work flow.
  • Communicate client facing and internally.
  • Search on a broad spectrum.
  • Allow upload images other than attachments.
  • View content within the email.
  • ROI for client retention.
  • Fast rate of completion for clients.
Easier to use and easier to transfer within departments and users. Better user interface. Freshdesk has a better and easier format to train clients and employees how to use. You can create individual private and public canned responses to make communicating to clients quicker and easier. You can view closed and resolved tickets.
Perfect scenario is communicating with more than one client within a ticket - multiple clients can receive the same response and can relay their feedback directly. You can view closed and resolved tickets for future reference. You have dates shown to have tasks completed by to ensure nothing is overlooked.