Freshdesk is easy for end user and support staff
Overall Satisfaction with Freshdesk
We use Freshdesk to support all departments with issues that arrise. Users report issues and support staff are able to review the issues and triage based off of need and importance what to focus on. The system is used to request approvals for equipment and/or repairs. The system also holds all of our FAQs for users to easily access information without having to interrupt someone else.
Pros
- Solution Center provides ease of access to simple support questions.
- Delegation of tasks is easily managed.
- Ability to receive feedback based off the service provided allows to find areas of improvement.
- Project management is easy with ability to communicate with multiple persons.
Cons
- Better response options for feedback would be helpful.
- Improved communication.
- Less downtime for employees for simple questions.
- Data analytics improves service.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
500 to 1,000 per week
Comments
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