Simple, easy to use CRM for emerging businesses
April 25, 2021
Simple, easy to use CRM for emerging businesses
Score 6 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
Freshdesk was previously used within our company as our CRM, external email software, and to create tickets between teams. Although primarily used by our client-facing functions, most teams within the business have some day to day use of Freshdesk. We have since moved on to to use Salesforce for these functions.
- Very user friendly.
- Easy logical flow.
- We experienced very little technical issues.
- There is a lot of missing functionality compared to Salesforce.
- There are very limited reporting functions.
- Mobile access on the go could be improved.
- Good option for business only just starting out.
- Salesforce Lightning Platform (formerly Salesforce App Cloud)
In my opinion, Salesforce offers infinitely more customisation and integration opportunities than Freshdesk. That said, Freshdesk is a more straightforward user-friendly option that may be better suited to teams with less technical backing as its limited customisation opportunities mean it is easier to set up and train staff on in my experience.
Do you think Freshdesk delivers good value for the price?
Not sure
Are you happy with Freshdesk's feature set?
No
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes
Not available