An Ideal support desk platform to ensure all your tickets are handled seamlessly
July 31, 2022
An Ideal support desk platform to ensure all your tickets are handled seamlessly
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
We use Freshdesk as our helpdesk software and find it to be really handy to answer all our support queries. Most importantly it helps us ensure that no ticket goes unnoticed. We also use the solutions part of Freshdesk to publish support articles that helps reduce support time significantly
Pros
- Ticketing
- Support docs
Cons
- Analytics
- Ensuring spam doesn't get categorized as tickets
- Freshdesk has helped us build a knowledge base for all support articles
- Freshdesk has helped us maintain and resolve all support tickets at one place
- Freshdesk had bought transparency in our support function
Yes, we've been able to keep up with our customer satisfaction levels because of Freshdesk
I felt Zendesk did a better job at filtering spam tickets but overall usability-wise Freshdesk was better so we went with Freshdesk.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
Please log in to join the conversation