We love Freshdesk! It just works.
July 31, 2022
We love Freshdesk! It just works.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
We use Freshdesk for our help desk ticketing system. Our clients submit tickets and we solve their technical issues. We have tried three other paid ticketing systems and still came back to Freshdesk. It just works. We really love it!
Pros
- Ticketing
- Contacts
- Knowledgebase
Cons
- Some fields we have to double entry like the phone number has to be put in manually upon ticket creation
- I find very little to improve, we really like this setup/product
- We use it every day
We are able to keep track of our customers needs with Freshdesk. Nothing falls through the cracks this way and they are satisfied.
We've used many and we continue to come back to Freshdesk. It just works!
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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