Freshdesk great program for easy emails.
July 09, 2025

Freshdesk great program for easy emails.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Garden

Overall Satisfaction with Freshdesk

We use Freshdesk like email. Customers send us requests, quotes, reclamations, etc, through email, and they all come to us in Freshdesk. We also use Freshdesk to contact our workers. Freshdesk connects all of our teams' emails, providing us with easy access to all our systems. We use Freshdesk every day with all of our employees.

Pros

  • Connects our teams.
  • Able to connect multiple email chains into one.
  • Easy access to emails.
  • Easy categorizing.

Cons

  • It would be nice to see the sent emails.
  • Sometimes Freshdesk sends double emails.
  • Sometimes emails arrive in a different thread.
  • Faster response time.
  • Better hands-on with all teams.
  • Easier to share files than regular email.
Because Freshdesk has improved our response time and quality of life for workers, some of whom are older, it has been easy to use for individuals who have relied on email for their entire professional careers. Some programs can be challenging to use, but Freshdesk makes it easy for even older generations to adapt.
I'm unable to discuss this as I haven't used the feature. Still, Freshdesk has helped us answer emails faster and communicate more effectively, so I would say that it has increased customer satisfaction somewhat. It has increased chiefly our workers' satisfaction, as it makes everything much easier to have sound systems in place.
Unfortunately, Freshdesk is the only one I have used. Gmail was the main one before this.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Ideal for companies that receive significant email traffic. We receive approximately 25-50 emails every day, so we need a program that's well-suited for that, and Freshdesk is. If you don't receive decent email traffic, then I would say there is no need for Freshdesk yet.

Freshdesk Feature Ratings

Incident and problem management
9.5
Organize and prioritize service tickets
10
Expert directory
8
Ticket creation and submission
10
Ticket response
10
Self Help Community
8.5
External knowledge base
7
Internal knowledge base
10
Multi-Channel Help
9.6
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
8

Comments

More Reviews of Freshdesk

  1. Home
  2. Help Desk Software
  3. Freshdesk Reviews
  4. User Review of Freshdesk