Love it
July 05, 2025

Love it

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Forest

Overall Satisfaction with Freshdesk

I am highly recommend for it it is very sufficient for me i did bot face business problem with it .. really useful and fast and always find what i need on it with no delay .. Freshdesk is easy and not complicated and can access to any thing through it i recommend it always

Pros

  • Whatsapp
  • Google
  • Business app

Cons

  • The search criteria
  • Positive
Yes to much

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

No

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

On the conversation of whatsapp and in the business application and gmail and meeting as well i see in all application is good really i cant see it is weak in somotgibg or need improvement in this especially in the business and in the communication with the other people always see it very useful to me and always use it

Freshdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
8
Expert directory
8
Ticket creation and submission
7
Ticket response
6
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
Not Rated
Multi-Channel Help
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated

Using Freshdesk

200 - Collection in the communication and reach to each other in meeting review the work and always seek to share experiences with each other always download form it
  • Collection
  • Meeting
  • Whatsapp
  • Meeting across site
  • In the system

Evaluating Freshdesk and Competitors

Freshdesk Implementation

  • Implemented in-house
Change management was a big part of the implementation and was well-handled
  • Whatsapp
  • Google

Freshdesk Training

Configuring Freshdesk

Like it
Great
Yes - we have customized the interface extensively
Yes - we have added extensive custom code
Good

Freshdesk Support

I like to use it
ProsCons
Knowledgeable team
Kept well informed
Problems left unsolved
Escalation required
No i never do this
I dont kno

Using Freshdesk

I live it
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Whatsapp
  • Collection ai

Freshdesk Reliability

Integrating Freshdesk

Relationship with Freshworks Inc

Upgrading Freshdesk

Comments

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