Communication with clients
December 23, 2021

Communication with clients

mohamed morsy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)

I use it to communicate with the customer, where the customer sends his problem in the chat and I solve his problem and It helps me to communicate with the customer easily and Monitoring employees and dealing with customers, whether good or bad treatment
  • Our customers can use it easily
  • It can be linked to the company system and linked to sites
  • Monitor all conversations that take place between us and the client in the company
  • update canned responses on chat in a better way to use them in a better way
  • Sometimes the conversation appears to the employee a minute late
  • Ease of communication between employee and customer
  • Monitor all company conversations and know the number of conversations in the company at any time
  • Ease of presenting the customer evaluation of the employee after the end of the conversation
  • Customer contact with our company
  • Connect it to our company system

Do you think Freshdesk Messaging (Formerly Freshchat) delivers good value for the price?


Are you happy with Freshdesk Messaging (Formerly Freshchat)'s feature set?


Did Freshdesk Messaging (Formerly Freshchat) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Freshdesk Messaging (Formerly Freshchat) go as expected?

I wasn't involved with the implementation phase

Would you buy Freshdesk Messaging (Formerly Freshchat) again?


Its use is great and it is linked to the company’s system and websites, but sometimes there is no notification of a message from the client, so the conversation is delayed for a few minutes and the conversation appears after a manual update of the program