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Buggy software
March 11, 2019

Buggy software

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshsales CRM

It's no longer being used. It was being used as a real estate brokerage CRM. We were using it to track clients, track leads, and forecast revenue. It was also being used to collaborate with other team members. Ultimately, it was not stable.
  • It's fast
  • Support is fast
  • Clean interface
  • Support is frequently offline
  • Very buggy software
  • Limitation on configuration options
  • Was mostly a waste of valuable time in setting up and configuring.
Copper (formerly ProsperWorks), Contactually, Microsoft Office 365
Freshsales is affordable, simple and can organize information well. It's also very responsive/fast. It is, however, very limited in your ability to organize the interface. We had to engage support a lot during setup with buggy imports and general instability.

Freshsales Feature Ratings

2.1
Customer data management / contact management
1
Workflow management
2
Territory management
4
Opportunity management
3
Integration with email client (e.g., Outlook or Gmail)
2
Interaction tracking
2
Channel / partner relationship management
1
Customer Service & Support ()
Not Rated
2.0
Lead management
2
Email marketing
2
3.0
Task management
3
Reporting
3
2.3
Forecasting
3
Pipeline visualization
3
Customizable reports
1
1.0
Custom fields
1
Custom objects
1
API for custom integration
1
2.5
Role-based user permissions
3
Single sign-on capability
2
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
2.0
Mobile access
2