FreshService gets the job done

Freshservice is a simple platform that allows us to handle Help Desk tickets with ease. It is a major upgrade from the previous tool that we've used and there's a low amount of effort required to manage and support the system. It comes with a lot of nice features and solutions that are useful in our day to day work. Learning to use the system is also very easy comparing to some of the other complicated software that require a lot of professional training. I highly recommend at least giving Freshservice a try and it'll save you a ton of time and money.