FreshService gets the job done
Anonymous | TrustRadius Reviewer
February 04, 2019

FreshService gets the job done

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshservice

Freshservice is a simple platform that allows us to handle Help Desk tickets with ease. It is a major upgrade from the previous tool that we've used and there's a low amount of effort required to manage and support the system. It comes with a lot of nice features and solutions that are useful in our day to day work. Learning to use the system is also very easy comparing to some of the other complicated software that require a lot of professional training. I highly recommend at least giving Freshservice a try and it'll save you a ton of time and money.
  • Support is top notch and very responsive.
  • Portal design and navigation is user friendly.
  • Ability to suggest features that can be implemented in future releases.
  • Very intuitive interface
  • More integrations with Cloud providers such as AWS or Azure
  • Improve reports
  • Saved money
  • Improved day to day ticketing process
it is well suited for enabling end users to access information such as Tips, Configuration standards and to check the status of their own tickets. It's less appropriate with the iPhone app. Needs improvement.

Freshservice Feature Ratings

Organize and prioritize service tickets
9
Expert directory
7
Service restoration
8
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
7
ITSM reports and dashboards
8
Configuration mangement
10
Asset management dashboard
7
Policy and contract enforcement
9
Change requests repository
7
Change calendar
10
Service-level management
10