Freshservice is great for your small IT dept!
January 29, 2019
Freshservice is great for your small IT dept!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We utilize Freshservice as our corporate support desk platform. We also utilize the change request features. Freshservice is a great ticketing system that allows us to interface with our users and their issues from within the platform.
- Change Request features.
- Simple ticketing solution.
- Asset control.
- The ability to add new categories is not as intuitive as I would expect but once we were able to contact support to get info, we were rolling!
- Freshservice has allowed us to reduce time to resolve users' issues resulting in reduced downtime across the corporation.