Freshservice is easy to use and has a lot of features
March 30, 2021

Freshservice is easy to use and has a lot of features

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

Our organization uses Freshservice for help desk tickets, IT asset tracking, knowledge base and change management. It's easy to use and has a friendly interface. I recently updated it to use SAML with Azure, which was pretty easy as well. Our users like it and we in IT like using it. It helps us stay on top of issues.

Pros

  • Change Management.
  • Solution Articles.
  • Ticketing System.

Cons

  • I am happy with the layout of the interface.
  • Timeliness of ticket resolution.

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

I would recommend an IT department to consider implementing if looking for a Help Desk solution.

Freshservice Feature Ratings

Incident and problem management
9.9
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
9
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Comments

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