Very intuitive ITIL based service desk product
March 30, 2021
Very intuitive ITIL based service desk product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice to manage IT requests in line with ITIL, for releases and managing IT assets. It is used within the IT department and all members of staff are able to login to log or track IT requests. Additionally we have developed its use further to use the employee onboarding feature with our HR department.
- Intuitive Product, very good compared to many other alternatives.
- Logging and Managing Service Requests.
- Very adaptable to small or large organizations.
- Very clear pricing structure.
- Some simple features only available with most expensive package.
- Supported IT staff working together remotely.
- Helped IT staff save time using caned responses with screenshots to help users with reoccurring requests.
- Reduced number of incoming requests using user recommendations.
Brilliant for an ITIL Service Desk solution for use by IT department.
Can be used to manage incoming IT emails automatically ticketing them
and replying to users reducing work load of first line support. Can be
used to ticket HR joiners movers leavers process with the HR department.
Very intuitive product compared to competitors.
Can be used to manage incoming IT emails automatically ticketing them
and replying to users reducing work load of first line support. Can be
used to ticket HR joiners movers leavers process with the HR department.
Very intuitive product compared to competitors.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes