Robust and Feature Rich - FreshService brings all the tools you need to the party!
March 30, 2021
Robust and Feature Rich - FreshService brings all the tools you need to the party!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
FreshService is used in our environment for onboarding/offboarding automation, helpdesk ticket, development workload management, and permission/programing change request management. It is used across the whole organization. The vast majority of our users create helpdesks when they have issues, and it allows our agents to go in and work those tickets.
- Continuously adding features or updates, set forth by their community
- Ticket automation and tracking
- UI is very responsive and sleek
- Robust Reporting Capabilities
- API driven focus, with excellent documentation
- Peace-meal feature offerings require additional purchasing
- Segmentation of Agents/Users
- Inability to create "user groups" with shared security access
- Positive net impact on our IT Helpdesk SLA
- Positive time savings on development resource coordination investements
FreshService blows IssueTrak out of the water when it comes to feature set and offerings. We migrated off IssueTrak and never looked back. Admittedly, and in the interest of full disclosure, our version of IssueTrak was probably outdated, and inhouse, but it severely lacked any of the modern offerings that Freshservice brought to the table.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes