Absolutely fab all rounder
December 01, 2022
Absolutely fab all rounder
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Prior to FreshService, the business used spreadsheets and email to log, track and manage tickets and changes. We were unable to see any trends or perform any root cause analysis as the data was held in multiple repositories. Also, we had no way of tracking our assets and software, again this information wasn't updated which resulted in over-licensing.
All our users are now able to see the status and any updates on their tickets, they also have access to the knowledge base which means that they don't even need to log a ticket in the first place.
All our users are now able to see the status and any updates on their tickets, they also have access to the knowledge base which means that they don't even need to log a ticket in the first place.
- Incident Management
- Alert integration
- Service Portal
- Workflow automation
- Project Management - it's just a bit clunky and needs to be simpler and more intuitive
- Analytics - maybe some sample dashboards
- Higher SLAs
- Agent productivity
- Reporting
- Problem management
- Asset tracking
Do you think Freshservice delivers good value for the price?
Not sure
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes