Great ITSM platform that is provides ROI returns quickly
April 21, 2025
Great ITSM platform that is provides ROI returns quickly
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Powerful but yet simple to use and configure yourself. It has the foundational capabilities to support the IT Service Managament framework with good support online.
Pros
- Easy to use administration functions.
- Clean and simple design for end users.
- Feature rich mobile application.
- Good documentation and online support.
Cons
- The Solutions module is a bit too basic especially the text editing part.
- ServiceBot agent is not able to answer queries correctly. It should be an agentiatic AI.
- Requestor page does not have a search function making it hard for large organisations with thousands to users to find the right person.
- Improved rate of recording incidents.
- Increased staff engagement in incident management.
- Improved visibility of incidents and tracking of SLA.
Pricing and ease of implementation.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes
Comments
Please log in to join the conversation