Can't live without it! We get the full story of our users!
September 14, 2021

Can't live without it! We get the full story of our users!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

Our different teams use FullStory in a few different capacities

  • Understanding different users' journeys
  • Time spent in different areas of our platform
  • Areas of [a] platform that have more issues/bugs/rage clicks than other

Customer Success/Support:
  • Dive into each user's issues quickly
  • Troubleshoot common problems and escalate to [the] product team
  • Understand where a user is running into problems and creating guides
  • DVR-style view for users
  • Track time spent across our platform
  • Analytics of usage
  • Specific link tracking--there are a few links that show very low usage when compared to our other analytic systems
  • User flow mapping--would be great to see how different types of users are using the platform from login to logout
  • Priority of updating features
FullStory is the only platform that we've trusted to give us solid reporting and recording for users. We do use Gainsight PX as well in order to track user flow, walkthrough/guides, and notifications. We love using FullStory and have been for the past four years!

Do you think FullStory delivers good value for the price?


Are you happy with FullStory's feature set?


Did FullStory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of FullStory go as expected?

I wasn't involved with the implementation phase

Would you buy FullStory again?


We really like the ability to visually see what our users are doing on a day-to-day basis and what they've spent their time on. Some scenarios could raise an eyebrow or two if the user found out that we use FullStory and that we can see exactly what they've done on our platform.