One Unified Communications Platform to rule them all!
Overall Satisfaction with Fuze
We have adopted Fuze as our unified communications platform across the enterprise. Each employee utilizes Fuze for voice communications, video conferencing, virtual meetings, and collaboration. With each employee having a direct dial number, applications on their laptop and their mobile device they are able to stay engaged with clients and coworkers regardless of their physical location. This allowed our business to seamlessly transition to a work from anywhere environment.
Pros
- Fuze seamlessly integrates audio communication, chat collaboration, file sharing, and video conferencing / video meetings in one easy-to-use software package.
- The Fuze application is solid and steady across all platforms, Windows, iOS, or even Android.
- Even if just collaborating via text, Screen sharing is available to use and works incredibly well.
Cons
- While they have been improving, there is still a limit to video feeds in their meetings function. This limit is much higher on other platforms.
- Other platforms have the ability to use virtual backgrounds, this feature is missing from Fuze.
- While their technical support is good, sometimes a number of follow-ups are required to solve the more complicated issues.
We evaluated other projects like Skype for Business (now Teams), RingCentral, and Cisco alongside Fuze. What set Fuze aside for our organization was the amount of care and support they put into the proof of concept process to ensure that when we decided to start our test, it would not have any hitches. We did not get the level of attention or detail from the other vendors that we sampled.
Do you think Fuze delivers good value for the price?
Yes
Are you happy with Fuze's feature set?
Yes
Did Fuze live up to sales and marketing promises?
Yes
Did implementation of Fuze go as expected?
Yes
Would you buy Fuze again?
Yes
Comments
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