Good product that needs love in certain areas to make it great!
August 03, 2021

Good product that needs love in certain areas to make it great!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze

It is being used as our phone service provider and fax solution across most of our divisions. It gives us the mobility of cell phone to easily set up and deploy phones to anyone across the us. While giving us efax solution for certain regions that still need it.
  • Easy deployment.
  • Simple setup.
  • SSO integration.
  • The Fuze app for windows needs to not rely on hardware acceleration by default.
  • Has simple design, but needs to have a compact mode to not take up so much screen space.
  • Needs to have a better recovery from computer shutting off wifi, bc it thinks it isn't in use. The error that displays for that doesn't go away until reopen application.
I didn't get to assist with the implementation of Fuze at my current job, however I was able to assist in the implementation of Fuze at my former position and that was a complete mess. The scheduled date of turnup for the location I was at almost didn't happen, bc Fuze transition team fell through and the implementation team didn't pick up it up due to a mishandled handover. So when we finally got Fuze support team on the line it was in the afternoon after waiting all morning, then we started having issues with the system that we started to work out into later afternoon.

Do you think Fuze delivers good value for the price?


Are you happy with Fuze's feature set?


Did Fuze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fuze go as expected?

I wasn't involved with the implementation phase

Would you buy Fuze again?


Fuze is well suited in deploying to users in fast manner, in decent internet speeds, in situations where you don't want to spend a lot of money on hard phones, in situations that require user to be multiple locations.

Fuze is not appropriate in low internet service areas, where you don't have a IT person that can assist in working out the subtle nuances in the app for Windows.

Fuze Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Message alerts
Mobile app for Android