Item: Fuze
Rating: 8
Author: Nathan Newman

Use Cases and Deployment Scope

Fuze was used in our organization to quickly allow us to call using our landline and our computer. It was also used to check voicemail and keep recordings of our conversations.

Pros and Cons

Call recording.
Voicemail transcription.
Click to call.

Click to call was not always working.
Transcription was not always correct.

I don't have much here. The software was easy to use and simple to understand. I feel like there was a little frustration over calls not being recorded but I didn't see that personally. From what I know the implementation went smoothly and there were not any problems. We liked using the software.

Key Insights

Do you think Fuze delivers good value for the price?

Yes

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

Yes

Did implementation of Fuze go as expected?

Yes

Would you buy Fuze again?

Yes

Likelihood to Recommend

I think the best scenario is for a company using a VoIP phone system that wants transcription and click-to-call opportunities to help their sales teams quickly call opportunities. Maybe less for a small company that has a few employees. If a company is using software calling systems that don't require a physical phone it may not be something that works as well.

Fuze works

Modules Used

Overall Satisfaction with Fuze