Lexitas Growing with Fuze Voice
August 01, 2017

Lexitas Growing with Fuze Voice

Joseph Gusmeri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze Voice

I had mentioned this earlier. We really have to stay on top of the support organization to get things done in a timely manner. We can go days without hearing anything back and sometimes we get responses to our issues after business hours when there is nobody able to assist.
Our initial implementation went a bit rocky but the implementations after that were very solid. Getting a PM that knows the show is key.
We use Fuze Voice for our whole organization. Our initial implementation was approximately a year ago and now we have approximately three times as many users and users in other countries, all on our internal system.
  • After a learning curve the implementation is very smooth now
  • The call quality is very good
  • The reliability is significantly better than our previous provider
  • The support organization has a significant issue with responsiveness and meeting expectations of request levels. We open a request with a 4 hour response and won't hear back for days. We really have to stay on top of the support organization.
Fuze is hands down a better product. The Vonage phones rarely worked, the billing was incorrect, and the portal was like trying to navigate a Congo jungle with your eyes closed.

It is well suited for organizations that do not want to be in the phone business. If you are looking for a phone system that does not require you to be a phone expert, or support a phone system, this is it.

Our end game in implementing Fuze was to 'get out of the phone business'. We're almost there in about a year.

Fuze Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
5
Directory of employee names
9
Answering rules
10
Call recording
10
Call park
Not Rated
Message alerts
Not Rated
Video conferencing
8
Audio conferencing
9
Mobile app for iOS
8
Mobile app for Android
8