Overall Satisfaction with Fuze Voice
We use Fuze Voice for our whole organization. Our initial implementation was approximately a year ago and now we have approximately three times as many users and users in other countries, all on our internal system.
- After a learning curve the implementation is very smooth now
- The call quality is very good
- The reliability is significantly better than our previous provider
- The support organization has a significant issue with responsiveness and meeting expectations of request levels. We open a request with a 4 hour response and won't hear back for days. We really have to stay on top of the support organization.