Director of Technology's Review of Fuze Voice
March 02, 2019
Director of Technology's Review of Fuze Voice
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Voice
Overall Satisfaction with Fuze
We utilize Fuze as our enterprise VOIP system. It is currently supporting our main office and 6 remote offices. We had an on premise system and decided we wanted to go to a hosted solution to reduce support cost and provide greater reliability.
Pros
- They have responsive support which was important in our decision because we do support other clients and need high availability.
- They have high availability. We had previously been experiencing outages and this was a driving factor in our decision to make a change.
- They have very good reporting. We are able to get greater views into our calls than we could previously.
Cons
- I would like to see improvements in the soft phone and have the ability for it to control a physical device. Our previous solution was more of a software solution and we could have all the ability to either use the physical device or our computer. It is the one feature our users miss.
Comments
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