Director of Technology's Review of Fuze Voice
Jeff Dowdle | TrustRadius Reviewer
March 02, 2019

Director of Technology's Review of Fuze Voice

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Voice

Overall Satisfaction with Fuze

Fuze is always very responsive.
It was a very seemless installation.
We utilize Fuze as our enterprise VOIP system. It is currently supporting our main office and 6 remote offices. We had an on premise system and decided we wanted to go to a hosted solution to reduce support cost and provide greater reliability.
  • They have responsive support which was important in our decision because we do support other clients and need high availability.
  • They have high availability. We had previously been experiencing outages and this was a driving factor in our decision to make a change.
  • They have very good reporting. We are able to get greater views into our calls than we could previously.
  • I would like to see improvements in the soft phone and have the ability for it to control a physical device. Our previous solution was more of a software solution and we could have all the ability to either use the physical device or our computer. It is the one feature our users miss.
It went well. We are still working to adopt all of the features but the primary concern is the availability of the system which is why we switched.
If you want to offload the management of a phone system then I would recommend Fuze.

Fuze Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Mobile app for iOS