We utilize Fuze as our enterprise VOIP system. It is currently supporting our main office and 6 remote offices. We had an on premise system and decided we wanted to go to a hosted solution to reduce support cost and provide greater reliability.
I would like to see improvements in the soft phone and have the ability for it to control a physical device. Our previous solution was more of a software solution and we could have all the ability to either use the physical device or our computer. It is the one feature our users miss.