TrustRadius
Cloud based phone system
https://www.trustradius.com/voipFuzeUnspecified7.7117101
Danny Guttman profile photo
March 04, 2019

Cloud based phone system

Score 7 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Voice

Overall Satisfaction with Fuze

First level tech support is clumsy and there's a lack of solution or tools to respond. It takes a few days to coordinate responses to different time zones. There's a lack of knowledge on other geography regulations.
Implementation went smoothly.
Fuze replaced and is still in process of replacing our old hardware phone system across the entire organization.
  • Fuze is a modern solution for communication in and out of an organization.
  • It acts well as a softphone system, from my perspective its best use in the U.S.
  • Works as a conferencing tool, both for audio and video.
  • Functionality outside the U.S. still needs improvements, in audio quality and range of dialing options.
  • First level support is poor.
  • Complicated requests from tech support take too long and are very clumsy.
I can only report on my location, users are still getting used to working long hours with a headset.
Some won't adopt it and are using a USB phone handle for Fuze.
Age is a factor in adopting Fuze as a desk phone solution, as younger employees adopt it more swiftly.
For hardware phone replacement, none. It was an HQ decision and we had to work accordingly.
Fuze is a good softphone solution if you are implementing it within the U.S.
Worldwide, the company needs to adjust itself to different time zones and improve the quality of the audio service. Technical support also needs serious improvement.

Fuze Feature Ratings

Hosted PBX
8
Directory of employee names
7
Answering rules
8
Call park
8
Message alerts
8
Audio conferencing
8
Mobile app for Android
5